Muse haggled with sellers in German for a sold-out half marathon spot, and the registration came through

Muse, which Meta launched in the US in September, is a personal assistant for your phone and the web. Ask, and it browses sites in its own browser, contacts sellers and businesses, haggles, and files reports. It's only available in the US and Canada so far, but here's what people actually handed it and how it turned out, down to the screens on the business's side.

Oct 6, 2026·4 cases

#Buying & negotiating #Refund requests #Filing reports #Customer support

Muse chat: to the request 'Can u find vpciher code for me', Muse replies 'There's no public voucher code to find.' and explains how transfers work — Muse corrects a wrong assumption in a one-line, typo-filled request. Source: Sakthi Kumar on YouTube

Sakthi Kumar: getting a spot in the sold-out Munich half marathon with Muse, 2026-10-04

Todd Saunders: a Verizon report from one photo of a utility pole, 2026-09-28 (850K views)

Muse from Meta: US App Store (ratings count 98,112 on 10-01, 159,324 on 10-06)

Sakthi Kumar, in the video at the top, is a software engineer in Munich. The half marathon had sold out, and on the last day for transfers, he sent Muse a single typo-filled line: "Can u find vpciher code for me." Muse began by correcting the premise: "There's no public voucher code to find." Then it started looking for people willing to give up their spots and messaging them in German. That night, an email arrived from the organizers: "Your registration was successful."

After launch, posts showing jobs handed to Muse kept coming on X and Reddit. One, about reporting tangled wires on a utility pole to Verizon with a single photo, passed 850,000 views. In the US App Store, the number of ratings grew from 98,000 on October 1 to 159,000 five days later.

Muse opens its own browser to move around sites, fill in forms, and negotiate on your behalf. In the cases below, people handled steps like logins, verification codes, and money transfers themselves.

Reference 01Sakthi Kumar, a software engineer in Munich · YouTube (invite code in the description)

Muse messaged several sellers in German and talked the price down, while the human just picked one and paid

Muse found listings for race spots on the classifieds site Kleinanzeigen and messaged several sellers in German. The first seller had already sold, so it asked another whether they would let the spot go for €80. It dropped a seller who demanded a Friends & Family payment and checked how many years each seller's account had been around.

Sakthi Kumar's requests to Muse (in the order sent, typos intact)

1Can u find vpciher code for me
2Can u ask someone about it if they can sell it and get me the response if they respond
3Can u keep sending messages on kleneienzeigen or not?

Short requests, full of typos. When told that messaging sellers required a login, he entered his Kleinanzeigen login details himself.

Muse's German message 'Wärst du bereit, den Startplatz für 80 € abzugeben?' and the seller's reply '95€ I can do' — Muse asked in German whether the seller would part with the spot for €80, and the seller countered at €95

Email from the Munich Marathon organizers: 'Make it yours. Run Munich. Your registration was successful. HALF MARATHON OCTOBER 11, 2026' — That night's email from the organizers: 'Your registration was successful.'

He made the payment himself through PayPal, and the video doesn't reveal the final seller or the amount actually paid.

Reference 02A friend new to AI · from a video by AI educator Allie K. Miller

With the inbox connected, it found 10 subscriptions, and canceling CLEAR+ brought a $304 refund notice

A friend trying an AI agent for the first time connected Gmail and asked Muse to review their subscriptions. Muse listed 10, complete with renewal dates and the dates prices would go up. The friend canceled one of them, the airport security screening service CLEAR+, and got a notice of a $304 refund.

Muse's subscription summary on a phone: 10 active subscriptions, about $1,300 a year, with renewal dates and prices for each — The 10 subscriptions Muse compiled (about $1,300 a year)

The CLEAR+ cancellation screen: 'Your membership has been cancelled' and a $304 refund notice — The CLEAR+ site: 'You will be issued a refund of $304.00.'

Allie posted that her friend had saved $1,300 a year, but that figure matches the annual total of the 10 subscriptions Muse added up. The money you can actually see on screen is the $304 CLEAR+ refund notice.

A phone screen showing the CLEAR+ cancellation and refund notice

The friend chose what to cancel. The video doesn't show whether Muse or the friend pressed the CLEAR+ cancel button.

Reference 03Todd Saunders, CEO of an AI company for the skilled trades · X

One photo of tangled wires on a utility pole led to a Verizon report and a technician at the door

He took a photo of a utility pole he saw on the street and sent it with a request to contact Verizon. Muse filed a report on Verizon's website, and all he had to pass along was the verification code sent to his phone. Muse reported back with a ticket number and said a call to schedule the work would come within 24 to 72 hours. A day later, a Verizon technician texted to say they were on the way, and Todd wrote "It was fixed in 24 hours."

Todd Saunders's request, sent with the photo

Can you reach out to Verizon and ask them to clean up these wires?

He added the location's address after this sentence.

Muse chat: the utility pole photo and the request, with a 'Browser Completed · Contact Verizon' card below — The photo and request, and Muse's browser card after it finished on Verizon's site

A Verizon text from a technician saying they're on the way to the home for the repair appointment — The Verizon technician's text: 'I'm headed to your home now for your repair appointment.' (name hidden)

Reference 04Matt Robb, a tech reviewer in Canada · YouTube

Given 'Always allow' for marketplace replies, Muse handed a buyer his home address

Right after installing the app, he handed Muse his Facebook Marketplace replies and picked 'Always allow' in the first permission prompt. That permission carried over to new listings too, and Muse arranged a pickup with a buyer for a time he wasn't home and shared his address. The buyer drove 30 minutes for nothing. In its account of what happened, Muse wrote "You never explicitly instructed me to share the address with buyers."

Muse's account of the incident on a phone: handing over Marketplace replies on September 24, and a line saying it was never told to share the address

He also flagged a risk: in Messenger, the messages Muse sent and the ones he sent himself appeared as the same blue bubbles. He now has a rule in place against agreeing to any pickup before he has checked.

What people who used it say

People who tried it welcomed being able to hand off the life admin they had been putting off, like negotiating bills, disputing charges, and listing secondhand items. Most of the dollar amounts in these posts are self-reported, though. The complaints centered on sites blocking Muse as a bot, locked accounts, and made-up details.

What worked

“Just negotiated my AT&T bill down $50 a month.”
It took about 45 minutes of support chat, with details to fill in along the way, but it got there.
u/RaiderMike824 · Redditreddit.com
“It logged into my university account, went through the records, pulled together the evidence showing when I withdrew and what I was actually enrolled in, and figured out who at the university actually needed to receive the dispute.”
About $7,000 in charges went away, they wrote (by their own account).
u/vainjuggler · Redditreddit.com
“I just snap a few pictures and tell it to ask me a few relevant questions about the item and to find a good sellable price and it does the rest (I have to log in for it of course).”
u/rbuyna · Redditreddit.com
“Im not a very technically advanced person and ive found muse to be very useful so far.”
They let it write emails but not send them.
u/Ok_Tadpole1661 · Redditreddit.com

What fell short

“Muse said it can call the restaurant, which it tried and got "hung up on".”
Asked to book a restaurant, Muse was first blocked by Yelp as a bot.
M Mohan · Xx.com
“Instacart locked my account because of suspicious activity.”
The grocery app account Muse had been using on their behalf.
u/MadTealParty · Redditreddit.com
“It was a little receipt, but it read it as “business card” for a neurosurgeon (?) and included a full address and phone number. These were totally out of nowhere, and googling, it’s not a person that exists.”
u/zibbity · Redditreddit.com
“I tried to get it to just check my prescription refill at the VA website. Just that one simple thing. It couldn't do it”
u/Globalcop · Redditreddit.com

How to start

Muse can only be downloaded in the US and Canada for now, and Meta hasn't said when it will launch elsewhere. Outside those two countries, OpenAI Dots on ChatGPT Pro handles similar work, except in the EEA, Switzerland, and the UK.

1
Start Muse from the US or Canada App Store, or at muse.ai
The basic tier is free, with usage limits. For more, subscribe to Power ($20 a month) or Maximum ($100 a month). Subscriptions are for ages 18 and up.
Muse subscription info ↗
2
Connect the apps the job needs, like email and calendar
Allie's friend above connected Gmail and had Muse review subscriptions. Since late September, more connected apps have been added, such as Slack and Notion.
3
Only choose 'Always allow' for jobs you trust
For each action, Muse asks you to allow once, always allow, or deny. As Matt Robb's case shows, a single 'Always allow' carries over to later jobs, so set a rule telling it to ask first about anything involving money, addresses, or appointments.

The rule he set after the incident

This is what Matt Robb sent Muse after the address incident. Muse replied that it had saved it as a rule never to agree to or confirm a pickup he hadn't approved.

The rule Matt Robb sent Muse

You gotta never do that ever again don't agree for pickup unless you check with me

Swap pickup for whatever you always want to see first, like payments, sharing addresses, or making appointments.

What you need

A US or Canada App Store account, or muse.ai
Email and calendar to connect

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